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| Customer Reviews: | | Average Customer Review: ( 160 customer reviews )
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Most Helpful Customer Reviews
120 of 120 found the following review helpful:
 One of the Best I have used/own. Jun 08, 2007
By Dennis
"bozhed"
I just purchased the Jawbone this week. I did quite a bit of research before buying. I tend to be pretty skeptical of Bluetooth headsets. I currently own about 6 of them. Two different models of Plantronics, 2 models of Jabra, and 2 models of Motorola. This particular headset was of interest to me because I have a loud car (corvette) and none of my other headsets do an adequate job of cutting out the road and engine noise.
I have only had the headset for a day however, I am impressed. I tried the Jawbone today in the Corvette and it works great. My wife didn't hear anything but me while I was driving, which is pretty amazing considering how loud the car is. I currently have the Blackberry 8830 and it works great with this headset. The voice dialing pops right up on queue, unlike some of the other headsets I have.
So far the only negative is the fit which has been mentioned before. I prefer the in ear variation on the set versus over the ear. (The Jawbone can be used without the ear hook) The fit is not exactly tight but it does seem to work without falling out. I think it will just take some getting used to and playing with the other interchangeable ear adapters.
From a sound level standpoint the unit is great. It is down right loud and I can hear the person on the other end with no problem even with my stereo partly on.
Overall, I am impressed and happy with my purchase.
Update 6/9/07
Fit - After playing around with the different ear ear pieces and hooks, I finally have found a combination that works. I have to use a ear hook, which isn't my favorite but after you get used to it, it isn't too bad. Also, it fits much more securely with the hook and is more comfortable.
Additionally I have spoken with a number of others via the headset and towards the end of the conversation I ask them how I sound and they all have said great.
Update 6/14/07
Well this one is a keeper. Now that it has been a few days I have gotten used to using the headset with the ear hook and it works great. Takes some getting used to and practice to put in on one handed but once you do, it's pretty easy. Call quality continues to be excellent. If I could rate it higher than a 5 I would. By far the best headset I have used.
Update 1/24/08
Well still have the Jawbone and it continues to work great. Use it all the time and continues to operate flawlessly.
32 of 33 found the following review helpful:
 Okay, definitely not great Sep 21, 2007
By W. J. Kocik Jr.
Like others, I think the best thing this headset has going for it is its noise cancellation technology. Unfortunately, it seems that Aliph spent so much effort on this part of it that they forgot quite a bit of other qualities that are important in a good Bluetooth headset.
Examples of what's missing:
There's no way to mute a call from the headset. You have to use your phone's mute feature.
There's no audio alert when the headset connects with anything. There is one when it loses its connection, though, which is good.
If you go out of range of your phone and it loses the connection, it makes no attempt to re-connect. You have to turn it off and turn it back on when you get back within range.
The volume control is primitive, and it's obvious this is because Aliph was overly concerned with the aesthetic design of the thing (I happen to think it's ugly, but they seem quite pleased with it). Because the visual design doesn't leave open the possibility of having volume up/down buttons, instead you can only cycle through the six volume levels in order. To go from 5 to 4, you must first go through 6, 1, 2, and 3.
The charger is . . . weird. Lots of people complain about it, and with good reason. It's non-standard, and it doesn't even fit the Jawbone that well. You have to position it *just* right, and then when you set the thing down it loses its connection, so you have to set it again. It's really kind of inexcusable.
It's enormous. This is the biggest Bluetooth headset I've ever owned. That said, it's not uncomfortable to wear - but I do find I have to use the earloop, which I tend not to like so much. I also, like others, don't use the earbuds supplied with the Jawbone; I use a Jabra Minigel with mine instead.
The good:
It's noise cancellation really is pretty good, but it's not as good as their demos make it out to be. I think those demos were very carefully set up to favor the Jawbone, because I've left myself voice mails with various sources of noise in the background just to see how it sounds, and I can generally hear them. They're faint, but they're certainly not gone (I can often clearly hear the lyrics in a song playing in the background, for example).
It also seems to have better range than most Bluetooth headsets I have experience with. I can walk surprisingly away from my phone and still have a connection, and I don't lose the connection if the headset is on my left ear and I put my phone in my right pocket, which is a common problem with many other headsets.
Are these good enough to make up for all of its shortcomings? I'm not so sure. To be honest I'm seriously considering sending mine back where it came from and getting another Plantronics (I was mostly happy with my Discovery 665), or I may do research into some other models. I may also elect to keep the Jawbone, but I'm not leaning that way.
My recommendation is that if you're going to buy this one, buy it from somewhere with a good return policy (like Amazon). You may decide you like it (there are certainly those who love the thing), or you may not.
Update: One thing I meant to mention and forgot to is that, aside from its noise cancellation, this particular headset has about the best sound quality of any I've ever used. They definitely got that part right.
And while I'm here, I should say this: This is widely considered to be the best Bluetooth headset in the world right now, so don't be afraid to try it out. Just because I'm not a huge fan (I don't hate it, though) doesn't mean you won't be. I'm really not unhappy with it, I'm just not as impressed as I'd like to be - but I'm also very picky. Try one out and decide for yourself.
43 of 49 found the following review helpful:
 Excellent Sound Quality Overshadowed by Extremely Poor Durability/Function Jun 08, 2007
By Slanted Ice
I purchased my JawBone in Feb/Mar 2007 and I am currently on my third device, having had to return my previous two. I am planning on returning this one.
First the positives, the sound quality is tremendous. I was using a Motorola set and it was adequate, but picked up external noise and never fit my ear particularly well.
I use my JawBone with my Blackberry 8700. The first problem I noticed was that (unlike the Motorola), if I happened to not use my phone for, say 2-3 hours, the bluetooth connection would terminate and I would have to manually reconnect it, which was a headache given that the buttons are small and there is a connection delay. After calling Cingular, they said this was not normal and to return the device, which I did.
My next JawBone had to go back within days as the bluetooth connection would drop in mid-conversation and then I'd have to repush the button; after this happens multiple times in one conversation, you finally just give up. I returned the second one and Cingular gave me my third one. As it turns out the bluetooth connection issues are still the same with this third one, but not quite as bad. Unfortunately the recharger plug does not stay firmly on the headset, so I leave the house thinking I'm fully charged, only to lose my headset connection when the power goes out.
Additionally, in pulling out the charger off the headset one day, the entire earpiece falls out as well, connected only by a couple of wires.
For something that I paid $120.00 for, I am pleased with the sound quality (and that's why I endured going through now, my third device)...but the limitations of the connection, very cheaply made construction, and now inability to charge this, make this a purchase I wish I hadn't made. Add this to the hidden buttons, which make it seem like you're pushing your finger through your head, and it certainly seems to me that I can find alternatives.
Personally, my advice would be to find a company with 'noise-cancelling' technology in their headset who has been making these devices longer and with much better construction...that's what I plan to do this weekend.
101 of 123 found the following review helpful:
Jawbone is not really that great Aug 07, 2007
By Mediahound
The Jawbone bluetooth headset is not really made very well and is a lot worse than people seem to give it credit for. Parts fall off after a short time and it is very cheaply made. It looks metal but really is cheap bendy plastic material.
Further, once you set it up, you can only use it on one ear. Other headsets (like Plantronics ones for example) allow you to swivel the earloop to switch ears if you get tired of using it on one ear. The Jawbone doesn't do this.
While the Jawbone's noise cancellation does seem good that's about all it has going for it because your voice still sounds muffled, soft and digital-like. Further, the Jawbone is too big and bulky to comfortably put it into a pocket to take with you.
But my main complaint is with the Aliph Jawbone company customer service itself-they are absolutely horrible. They advertise on their website that the Jawbone has a 1 year manufacture warranty to the end consumer. But, my Jawbone broke and when I contacted them about getting warranty service on it, they rudely informed me that they only provide warranties on units bought directly from their own website. If I bought from some other retailer, it has ZERO warranty! I'm not sure whether or not this is even legal, but do believe it reflects very poorly on the company that they don't even stand behind their own products.
I would never recommend buying this headset or any other made by Aliph.
18 of 19 found the following review helpful:
 Great device, but... Jun 19, 2007
By pwl
"tourist1421"
I had a BT headset a while back but it wasn't convenient and didn't work so well. When I read about the jawbone, I decided it was worth another shot. The price is high, but I don't regret it.
The sound quality is great - It's clear and I tested it by calling others and they said the sound was very clear. I haven't tried it next to a vacuum cleaner or anything, but I don't I'd be on the phone in that situation anyway. I have used it in everyday noise (cafes, office buildings) and the sound quality is better than talking on the actual phone.
I think that the two button system is pretty straight forward and easy once you try it out a couple times. The key might be to use your thumb on the inside of the head piece so you can control the pressure on the talk and noise button. I don't see how having the volume only go one direction is a huge inconvenience, but maybe for some.
The Jawbone fits great and I think that goes a long way to how it performs. I use the large ear loop and once you get it on it's very comfortable. It feels secure and don't have any pressure points that iritate after wearing for a while.
Now 2 things I do find kind of troubling - while the ear piece is extremely comfortable, putting it into place is sometimes an adventure. It never seems to go on the same way given that the earloop swings around. Eventually it gets into place and it's great.
The other things is that the jawbone looks fragile. I wouldn't want to put it in my bag or pocket and I don't wear it all the time. For the price, I think they could provide a little box or case like headphones so that you can put away - if it's always out, you might loose it or someone could easily take it. Who knows, maybe it's tougher than I think.
Those two issues aside, I think it's a great tool and the pros far outweigh the cons.
See all 160 customer reviews on Amazon.com
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